Two new tools provide useful, concise reference points for utility managers
The U.S. Environmental Protection Agency and the U.S. Department of Agriculture have developed two new tools to assist rural and small water and wastewater systems, which face significant challenges in providing sustainable services to their communities. The first, a new Rural and Small Systems Guidebook to Sustainable Utility Management, will help such systems assess their strengths and priorities for potential improvements, and develop an action plan to address these priorities. The second, a "Workshop in a Box," contains a series of materials and instructions to help both rural and small systems and service providers market and conduct workshops based on the guidebook.
These tools provide utilities with useful, concise reference points for utility managers seeking to improve organization-wide performance. They include a comprehensive management framework related to operations, infrastructure, customer satisfaction, community sustainability, natural resource stewardship and financial viability.